Wipro is scheduled to hire candidates for the role of System Engineer. Here is everything you need to know about this opportunity!
| Job Role | System Engineer |
| Qualification | B.E/B.Tech |
| Experience | Freshers |
| Salary | Not Disclosed |
| Job Location | Chennai |
| Last Date to Apply | Apply as soon as possible |
Eligibility Criteria
- The candidates should possess a B.E/B.Tech in relevant disciplines.
Skills Required
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
Job Responsibilities
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How to Apply?
All interested and eligible candidates can apply for this position by following the given link as soon as possible.
Apply Link: Wipro Recruitment 2024
