Oracle Recruitment 2024

Oracle Recruitment 2024: Oracle is scheduled to hire for the role of Cloud Support Engineer for B.E/B.Tech/B.Sc graduates. Candidates looking for a job in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.

Oracle Recruitment 2024 for Cloud Support Engineer:

Job Role	Cloud Support Engineer
Qualification	B.E/B.Tech/B.Sc
Experience	Freshers/Experienced
Salary/CTC	Best in Industry
Job Location	Bangalore
Last Date	ASAP

Detailed Eligibility:

Cloud Support Engineer:

A bachelor’s degree in computer science, information technology, or a related field is preferred (or) relevant experience with any bachelor’s degree.
Exceptional written and verbal communication skills.
Ability to convey technical information clearly and concisely to technical and non-technical customers.

Responsibilities:

Technical and Account-related Assistance: Provide timely and accurate technical and account-related assistance to customers using our cloud services through a chat-based communication channel. Address various inquiries, from basic usage questions to complex technical issues.
Solve: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions!
Customer Engagement: Develop positive relationships with customers by delivering outstanding customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, standard methodologies, and fix steps to assist customers and fellow team members.
Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with multi-functional teams to enhance the user experience.
Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.