Indigo is scheduled to hire candidates for the roles of Customer Service/Ramp/Security – Officers. Here is everything you need to know about this opportunity!
| Job Role | Officer – Customer Service/Ramp/Security |
| Qualification | Any degree |
| Experience | Freshers/Experienced |
| Salary | Best in Industry |
| Job Location | Hyderabad |
| Venue Location | Hyderabad |
| Walk-in Date | 30 April 2024 |
Eligibility Criteria
- Graduates from a Recognized Board or University as determined by IndiGo.
- Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- Age: Up to 27 Years
Job Responsibilities
Officer – Customer Service:
- Assist customers through all procedures related to arrivals & departures in the following activities.
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
- Attend the pre – flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Officer – Ramp:
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipments required.
- Note down the Touch down and Chocks and convey it on R.T.
- Allign the ramp properly.
- Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipments are sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Officer – Security:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
- Safe operation
- Punctuality
- Customer Satisfaction
- Team efficiency
- Cost control
- Secure good working atmosphere and environment
How to Apply?
All interested and eligible candidates can apply online and attend the Walk-in Drive on 30 April 2024.
Apply Link: IndiGo Walk-in Drive 2024
Date: 30 April 2024
Registration time: 8.30 AM – 9.30 AM
Venue:
Radisson Blu Plaza Hotel Hyderabad Banjara Hills
8-2-409,
Rd No. 6,
Banjara Hills,
Hyderabad – 500034
Documents to be carried:
- CV / Resume ( with Photo)
- Photocopy of Aadhaar Card
- Pan Card
- Photocopy of Graduation Certificate (Provisional Certificate shall not be considered)
- 2 passport size photographs.
- Valid Passport – Issue Date should be from 2020.
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