Cyient Recruitment 2024

Cyient Recruitment 2024: Cyient is scheduled for the role of Executive Tech Support for Any Degree graduates. Candidates looking for jobs in Hyderabad can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.

Cyient Recruitment 2024 – Details:

Job Role	Executive Tech Support
Qualification	Any Degree
Experience	Freshers/Experienced
Salary	Best in Industry
Job Location	Hyderabad
Last Date	ASAP

Detailed Eligibility for Cyient Recruitment 2024:

Executive Tech Support:

Candidates with Any degree qualifications

Skills Required:

Strong written and verbal communication skills
Ability to work autonomously – Highly self-disciplined
Some level of previous call centre or customer management experience is highly desirable
Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
Excellent time management skills with the ability to meet respective performance measures
Tech savvy and ability to navigate through multiple systems and applications
Troubleshooting skills in managing and resolving customer issues and queries succinctly
Have the ability to multitask while on the phone with customers
Note-capturing and typing skills

Desirable Skills:

Multitasking
Oral Communications
Customer Relationship Management (CRM)
Customer Service
Call Center
Communication
Taking Initiative
Standard Operating Procedure (SOP)
Time Management
Customer Follow-Ups

Job Description:

As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact on customers.
About the Role:
Apply knowledge of the client’s processes and systems to independently manage a customer’s order throughout its life cycle whilst keeping the customer informed of progress through call & message channels.
Coordinate with supply chain department to initiate dispatch of devices promptly and ensure activation of these devices before delivery at the customers premises.
Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed promptly.
Managing incoming requests from other departments through call and email channels, responding effectively with clear and concise communication.
Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
Complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements.
Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your safety and the safety of others.

Mandatory/Preferred Skills:

Good Communication skill in English (Written and Oral)
Strong knowledge in RDBMS concepts
Strong analytical and problem-solving skills
Experience in performance tuning
Ability to explore the application by himself/herself from the training provided
Exhibit good communication, presentation, and interpersonal skills
Should be a good team player.

Skills Required: Interpersonal Communication, Communication, Relational Database Management System (RDBMS)