Technical Support Engineer Job Vacancies At Red Hat

Technical Support Engineer Job Vacancies At Red Hat :-

Hello Students, Red Hat Company is hiring candidates for the Technical Support Engineer position in the Technical Support Team at the Pune, Maharashtra, India locations.

The complete details about the Technical Support Engineer Job Vacancies At Red Hat are as follows.

Company Name	Red Hat
Role	Technical Support Engineer
Locations	Pune, Maharashtra, India
Salary	Upto INR 6 LPA – 8 LPA
Experience Range	Fresher / Experienced
Employment Type	Full-time
Job Category	Technical Support
Work Model	Onsite
Job Id	042253

Required Qualifications & Skills:

Linux experience in the enterprise sector, with excellent administration skills
Thorough knowledge of the Linux kernel, networking, and memory management
Excellent troubleshooting skills, and a passion for problem solving and investigation
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

About The Job:

The Red Hat Global Support Services team is looking for a highly-skilled Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone.

As a Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

Roles & Responsibilities:

Provide technical support to Red Hat enterprise customers
Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Exceed customer expectations by providing outstanding customer service
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues