Poshmark Recruitment Drive | Associate, Payment Operations

Poshmark Recruitment Drive :-

Hello Students, Poshmark Company is hiring candidates for the Associate, Payment Operations positions in the Operations Team at the Chennai, Tamil Nadu, India locations.

The complete details about the Poshmark Recruitment Drive are as follows.

Company Name	Poshmark
Role	Associate, Payment Operations
Locations	Chennai, Tamil Nadu, India
Salary	Upto INR 7 LPA – 10 LPA
Education Level	Graduation
Required Experience	0-1 year
Job ID	R-200193

Required Qualifications & Skills:

Minimum 0-1 year’s operational, customer support or other applicable experience. Fresher’s can apply
Great attention to detail and highly organized
Ability to identify issues and problem solve
Customer service mindset
Strong work ethic
Excellent verbal and written communication skills
Collaborative and strong teamwork skills
Experience using customer support software preferred but not required

Job Description & Responsibilities:

Do you love problem solving and helping others? Poshmark is looking for a Payments Associate who will focus on resolving customer issues related to payouts and payment acceptance. In addition to operational work, you will help evolve our payment processes and develop scalable solutions to improve the user experience, minimize customer recontacts, and increase team efficiency. This is an entry-level position.

Resolve escalated issues for our users relating to payouts and payment acceptance
Provide a high level of customer support via, while meeting goals for ticket resolution and customer satisfaction
Help develop efficiency improvements and scalable solutions in the payments area
Monitor the health of our financial systems and act as a first point of contact for escalating system-wide processing issues
Work directly with our financial institutions
Collaborate closely with other teams to investigate high-value orders or activity

6-Month Accomplishments:

Familiar with Poshmark policies, support flows, and operational procedures
Independently handle customer queries with ease
Use back office tools to take appropriate actions on user accounts, orders, or redemptions
Research orders, identify cross-functional teams involved, and collaborate effectively together
Proactively communicate identified trends, patterns and risks with the team

12+ Month Accomplishments:

Complete and exceed all 6-month responsibilities
Take on additional responsibilities in order to support operations
Ability to provide input to improve and streamline processes
Work on a few ongoing projects at a time
Become an expert with our various payment systems and understand how the ecosystem works together