NTT DATA is Hiring! MS Service Engineer Role

NTT DATA is Hiring! MS Service Engineer Role – Apply Now! :-

Hello Students, NTT DATA Company is hiring candidates for the MS Service Engineer (L1) positions in the organization at the Mumbai, Maharashtra, India locations.

The complete details about the NTT DATA is Hiring! MS Service Engineer Role are as follows.

Company Name:	NTT DATA
Role:	MS Service Engineer (L1)
Location:	Mumbai, Maharashtra, India
Required Education:	Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
Workplace Type:	On-site Working
Job Type:	Full time
Job Category:	Technical Engineering

Academic Qualifications and Certifications:

Bachelor’s degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
CCNA or equivalent certification.
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

Entry-level experience or completion of the relevant intern program.
Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization.
Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Additional skills proficiency such as (but not limited to):
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.

Key Responsibilities:

Monitors client infrastructure and solutions.
Identifies problems and errors prior to or when they occur.
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
Investigates first line incidents assigned and identifies the root cause of incidents and problems.
Fulfils approved requests following agreed procedures.
Provides telephonic or chat support to clients when required.
Executes approved maintenance activities including patching and configuration changes.
Follows the required handover procedures for shift changes to ensure service continuity.
Reports and escalates incidents where necessary.
Ensures the efficient and comprehensive resolutions of incidents and requests.
Proactively identifies opportunities for work optimization.
Updates existing knowledge articles or creates new ones.
Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
May also contribute to / support on project work as and when required.
May work on implementing and delivering Disaster Recovery functions and tests.
Performs any other related task as required.