Hexaware Technologies Recruitment | Hiring Freshers

Hexaware Technologies Recruitment :-

Hello Students, Hexaware Technologies Company is hiring candidates for the Infrastructure Management Support (IMS) – Trainee position in the Infrastructure Management Team at the Mahape, Navi Mumbai, India locations.

The complete details about the Hexaware Technologies Recruitment are as follows.

Company Name	Hexaware Technologies
Role	Infrastructure Management Support (IMS) – Trainee
Locations	Mahape, Navi Mumbai, India
Salary	INR 300,000 Lakhs per Annum
Experience Range	Freshers
Job Category	Infrastructure Management Team
Type Of Hire	Associate Development Program (Full Time Hire)
Job Function	Customer/Technical Support Information Technology
Job Type	Full Time
Application Deadline	09th November 2024 11:59 PM

Required Qualifications & Skills:

Academic Criteria 60% or 6 CGPA and above throughout in 10th , 12th, and Graduation No Live backlogs at the time of registration
Year of Passing 2024 Pass out
Role Trainee Qualification: 1. Graduates BSc (CS/IT/Electronics, EEE, Circuital) & BCA
Candidatesshould be open to work in 24*7 shifts environment
Excellent verbal and written communication in English is must.
Should have basic knowledge of ITIL process and international Client handling over the phone and email.

Job Roles & Responsibilities:

Meet established service levelmetrics for call response, technical support, and customer service.
Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
Log Incidents/call tickets into Ticketing tool, monitor incoming customerticket queues for assignment, follow-up, and resolution.
Follow and complete IT Service desk opening and closing checklists.
Research and update knowledge base for solutions that can be used toprovide first call or contact resolution.
Perform installation/troubleshooting/configuring of MS outlook Client,MS Office, Applications software, Antivirus Software, Internet explorerand basic network troubleshooting.
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar,Team viewer etc. (It’s optional) to troubleshoot and resolve end-users laptops, desktops.
Provide follow-up service to End-users to ensure that service provided byHelp Desk has addressed their needs in a timely and efficient manner.

College or Candidate’s Current Location: Should be from Maharashtra Region Only

Note: Compensation: INR 15,000/- for the first 3 months stipend followed by INR 3.00 Lakhs Per Annum Service Agreement: 2yrs – 2 Lakhs

This job description is intended to provide a general overview of the position, and the essential duties and responsibilities associated with it. The job description may change as per the discretion of the management based upon the business demands. It is not intended to be an exhaustive list of all duties and responsibilities, and the company may assign additional duties as needed. If you have any questions or require further clarification about this position, please do not hesitate to contact us.