Genpact Is Hiring Associates - Customer Service

Genpact Is Hiring Associates – Customer Service :-

Hello Students, Genpact Company is hiring candidates for the Associate – Customer Service positions in the the Team at the Hyderabad, Telangana, India locations.

The complete details about the Genpact Is Hiring Associates – Customer Service are as follows.

Company Name	Genpact
Roles	Associate – Customer Service
Locations	Hyderabad, Telangana, India
Expected Salary	Upto: INR. 4 Lakhs PA
Required Education	Graduate (Any Discipline)
Job Category	Operations
Job ID	HIG020190

Qualification & Skills Required:–

Minimum qualifications:

Graduate (Any Discipline)
Freshers are eligible

Preferred qualifications:

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Job Description & Responsibilities:

Inviting applications for the role of Process Associate/Developer, Customer Service

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.