Emerson Recruitment 2024

Emerson Recruitment 2024: Emerson is scheduled to hire for the Junior Engineer/Engineer-Customer Service role. Candidates with B.E/B.Tech qualifications can apply for this role. Candidates looking for jobs in Chennai can utilize this job opportunity. Interested candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.

Emerson Recruitment 2024 – Details:

Job Role	Junior Engineer/Engineer-Customer Service
Qualification	B.E/B.Tech
Experience	0 to 3 years
Salary/CTC	Best in Industry
Job Location	Chennai
Last Date	ASAP

Detailed Eligibility:

Junior Engineer/Engineer-Customer Service:

Bachelor’s degree in engineering or equivalent experience in business administration or International Trade is a plus.
0 to 3 Years experience in customer service roles.

Preferred Qualifications:

Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Who you are:

Attention to detail, hard work, proactivity, Collaborative, and willingness to interact.
Ability to work under time pressure and multi-tasking.
Strong analytical skills and ability to tackle problem.
Excellent Customer sense
Excellent verbal and written communication skills in English.

Roles and responsibilities:

Review customer’s PO; to align with Emerson’s terms & conditions, trade compliance policy
Prepare order check list, order screening form (TSF), trade and Checkpoint Screening.
Assure orders are entered properly and accurately and conform with the customer need and factory capabilities other groups.
Timely acknowledgement of delivery and proactive updates to customer on the status of their orders.
Review incoming orders and expedite orders to meet customer requests and achieve Emerson service-level goals.
Monitor and update date management for sale orders and backlog to meet customer requirements.
Coordinate drop shipments from producing factories to destinations specified on order properly and timely.
Expedite documentation submission and prepares certificates of Conformance/Origins.
Prepare Order Acknowledgment, delivery order and/or packing list for shipment.
Apply new customer as per guidelines in system.
Prepare sale forecast and POR Sale report by period and monitor to meet target.
Submit weekly and monthly inquiry, booking, backlog and shipment report.
Answer customer phone calls expertly and consistently.
Acts as a liaison to ensure timely and efficient administration of orders.
Resolve matters about order administration, completion and post-order activities with in-house groups, overseas order admin, factories, suppliers and customers e.g. CN, goods return to factory and RMA.
Assure that the impact of change orders is appropriately communicated and driven internally and externally.
Provide timely responses to order enquiry such as those for pricing, lead time and order status.
Acquire an understanding of Emerson Process Management products.
Participate in continuous improvement activities.
Perform any other duties and responsibilities as assigned

Job Summary: Guarantee a positive customer experience and ensure quick and reliable processing of customer orders from Enquiry to invoice. Handle speedy and knowledgeable responses to assist customers at any stage of their order and proactively address any problems.