Cognizant Off Campus Drive 2024

Cognizant Off Campus Drive 2024: Cognizant is hiring Graduate Trainee (2022 & 2023 Batch) for Service Desk role. Candidates with Any Degree qualification are eligible to apply. The job location will be Bangalore/Kolkata/Chennai. Interested and eligible candidates can apply online on or before the last date. The detailed eligibility and application process are explained below.

Cognizant Off Campus Drive 2024 for Graduate Trainee:

Job Role	Graduate Trainee
Qualification	Any Degree
Batch	2022 & 2023
Experience	Freshers
CTC/Salary	Rs. 2,52,000 LPA
Job Location	Bangalore/Kolkata/Chennai
Last Date	20 July 2024

Detailed Eligibility:

Graduate Trainee (Service Desk):

2022 & 2023 batch of Any 3-year Graduation program (UG full time degree).
Candidates having 50 % in X, XII, Diploma or UG.

Key Responsibilities:

Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role Expectations:

Associate should be client focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from office.

Support available from Cognizant (post joining as Full Time Employee)

Night shift allowance will be paid by the project.
Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
Timely rewards and recognition for top performers.

Mandatory documents for onboarding:

If PAN card not available, kindly apply for the same as this is a mandatory document for onboarding.
If you do not have your last name updated in the PAN card, kindly get it updated.
Background verification will fail if last name is not updated in the PAN card.
Background verification will fail if the PAN card name and the registered name is not matching.

Note:

Open to Indian nationals only.
Being flexible to any work locations, shift timing, technology.
The final Cognizant onboarding would be subject to satisfactory background verification.

Compensation: Rs. 2,52,000 LPA

About IT Service Desk: IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscape of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts’ time for more complex issues.