Baker Hughes Recruitment Drive - Apply Soon!

Baker Hughes Recruitment Drive :-

Hello Students, Baker Hughes is hiring candidates for the End User Support Engineer – Power Platform positions in the organization at the Hyderabad, Telangana, India locations.

The complete details about the Baker Hughes Recruitment Drive are as follows.

Company Name:	Baker Hughes
Role:	End User Support Engineer – Power Platform
Locations:	Hyderabad, Telangana, India
Required Education:	Graduation
Required Skills:	Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams)
Job Id:	R131949
Category:	Digital Technology

Required Qualifications & Skills:

To be successful in this role you will:

Have minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams)
Have a strong problem-solving, troubleshooting, and root cause analysis skills.
Have an excellent communication and collaboration skills.
Have an Ability to manage multiple tasks and prioritize effectively.
Have a knowledge of IT SLAs and backlog tracking.
Have an experience in conducting training sessions and knowledge transfer.
Have an experience in a multi-national organization, Energy sector is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems.
Have a strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID … etc.

Roles & Responsibilities;

Baker Hughes is seeking a dedicated Power Platform End User Support Specialist to triage and resolve Power Platform support requests. The ideal candidate will work on incidents, perform root cause analysis, and support Power Platform administration. This role involves collaborating with Digital Technology teams to deliver consistent end user support experience within a pre-defined SLAs metrics.

As an End User Support Engineer- Power Platform, you will be responsible for:

Collaborating on resolving Power Platform incidents that requires CTO UC team engagement.
Escalating incidents that requires vender support team engagement.
Performing root cause analysis to prevent recurrence when applicable.
Analyzing incidents and provide FAQs inputs to reduce ticket volume and TTR.
Supporting Power Platform administration activities.
Assist with Service Health Monitoring.
Providing outage notifications.
Assigning Power Platform licenses and capacities following applicable processes.
Ensuring use cases attached to incidents are in compliance with applicable policies