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Zoho Recruitment Drive 2020

Zoho Recruitment Drive 2020:-

Zoho hiring candidates for the roles of Technical Consultant – Enterprise Business Solutions & Lead – Enterprise Business Solutions for the Chennai location.

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Company Name:- Zoho Corporation

Job Positions:-   Technical Consultant – Enterprise Business Solutions & Lead – Enterprise Business Solutions

Job Location :- Chennai

Salary :- As per the company standards

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Job Position 1 – Technical Consultant – Enterprise Business Solutions

SkillSet:

Strong Knowledge in Java and Javascript(Angular, Vue, Ember, React).

Job Description:-

  • As a member of the Zoho EBS team, you will work independently or as part of a team with Enterprise customers to drive their success. You will provide support to our customers, diagnosing, reproducing and fixing technical issues on time during their use of Zoho Product.
  • You will also be part of implementation,wherein you will be provided with specific business use case/requirements and you will be providing solutions as well as doing the development for those requirements.
  • To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Responsibilities

  • Take ownership of an individual customer support
  • Respond to that customer’s inquiries, primarily via email, chat & phone.
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
  • Proactively provide suggestions to customers on ways to improve the stability of their application.
  • Document all technical inquiries; develop and review content for knowledge base
  • Troubleshooting and engaging with engineering on customer reported issues.
  • Understanding the business requirements and doing an implementation for those requirements.

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Job Position 2Lead – Enterprise Business Solutions

Requirements/Qualifications:

  • Strong negotiations and consensus-building skills when dealing with customers, stakeholders, and team members.
  • Ability to understand current/changing business processes, participation in defining product, and platform functionality.
  • Able to build credible customer relationships both in immediate team and across multiple customer groups.
  • Sound understanding of IT technology concepts and software architectures,
  • Ability to deal with the ambiguity associated with working in a fast-paced and changing environment.
  • Exceptional communication, problem-solving, and cross-group collaboration skills.
  • Ability to recognize and resolve conflict.
  • Project/program management skills and experience deploying large-scale cross-enterprise IT system implementations within a fast based environment.
  • Bachelor’s degree in Technology preferred.
  • Candidates with relevant Delivery experience of5 to 7 years is a must.

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As part of Enterprise Business Solutions you will:

  • Identify, understand, negotiate, and document business requirements by understanding the business process.
  • Facilitate solutions planning for the business requirements.
  • Manage the required documentation for the various accounts.
  • Act as primary liaison with customers and products and other teams during the solutioning and delivery phase.
  • Develop and manage direct relationships with key stakeholders and subject matter experts for smooth business delivery.
  • Create and maintain a cohesive, coordinated plan to deliver solutions that meet the customer’s priorities.
  • Drive the prioritization process by which decisions are made around the final scope.
  • Suggests solution and facilitate implementations with little or no guidance.
  • Ensure business priorities and delivery schedules are aligned.
  • Demonstrate a sound understanding of how the overall business solution is positioned, deployed, and supported.

Note:– Amidst the growing concerns of COVID-19 spreading globally, it will be an online interview process to prioritize candidate safety and well-being.

Zoho Recruitment Drive 2020 Application Process :-

Apply In Below Links

Technical Consultant – Enterprise Business Solutions :- Click Here To Apply

Lead – Enterprise Business Solutions :- Click Here To Apply

Note:– Only shortlisted candidates will receive the call letter for further rounds

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