Xeno Recruitment 2023


Xeno is inviting applications from candidates to hire for the role of Technical Support Intern. Here is everything that you need to know about this opportunity!

Job RoleTechnical Support Intern
SalaryNot Disclosed
Job LocationNew Delhi
Last Date to ApplyApply as soon as possible

Eligibility Criteria

  • Current enrollment in a degree program related to [relevant field, e.g., Computer Science, Information Technology, Engineering].
  • Ability to remain patient, empathetic, and composed when dealing with challenging customer situations.
  • Strong interest in customer support, technology, and problem-solving.
  • Excellent communication skills, both written and verbal, with a customer-centric approach.
  • Ability to explain technical concepts in a clear and concise manner to non-technical individuals.
  • Problem-solving mindset with the ability to analyze and diagnose technical issues effectively.
  • Basic understanding of operating systems, software applications
  • Strong organizational skills and attention to detail to document support interactions accurately.
  • Ability to work collaboratively in a team environment and adapt to evolving situations.

Job Responsibilities

  • Provide timely and courteous technical support to customers via various communication channels, including phone, email, and chat.
  • Assist customers in troubleshooting and resolving technical issues related to our products/services.
  • Document customer interactions, technical issues, and resolutions accurately in the company’s support ticketing system.
  • Collaborate with senior technical support professionals to escalate complex issues and ensure timely resolutions.
  • Work closely with cross-functional teams, such as engineering and product, to communicate and address customer feedback and concerns.
  • Participate in ongoing training sessions to stay updated on product enhancements and industry trends.
  • Contribute to the creation and improvement of technical support documentation, FAQs, and knowledge base articles.
  • Assist in testing new software releases and updates to ensure they meet quality standards.

How to Apply?

All interested and eligible candidates can apply for this opportunity by following the link as soon as possible:

Xeno Recruitment 2023

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