Wipro is inviting applications from candidates to hire for the role of System Engineer. Here is everything that you need to know about this opportunity!
| Job Role | System Engineer |
| Qualification | B.E/B.Tech/Any Degree |
| Batch | Any Batch |
| Experience | Freshers |
| Salary | Not Disclosed |
| Job Location | Mumbai |
| Last Date | Apply as soon as possible |
Eligibility Criteria
- B.Tech / BE/Any Degree
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
Job Responsibilities
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and domains that can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How to Apply?
All interested and eligible candidates can apply for this opportunity by following the link as soon as possible:
