Vodafone Recruitment 2020

Vodafone Recruitment 2020:-

Vodafone hiring candidates for the role of Senior Executive, for the Pune location. The complete details about Vodafone Recruitment 2020 as follows.

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Company Name:- Vodafone

Job Position:- Senior Executive

Job Location :-Pune

Full Time / Part Time:  Full Time

Contract Type:  Permanent

Salary:– As per the company standards

Job Posted Date :- 26th December 2020

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Required Skills :-

• Digital Advocacy
• Customer Journey Knowledge
• Ownership
• Building Rapport
• Resilience
• Expert Advice
• Expert Communication
• Empathy

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Description:-

• The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email, and self-serve), and assists with their requests, transaction demands, and complaints received into all channels to ensure immediate issue resolution.
• The Senior Customer Care Advisor has a good understanding of established concepts and procedures in delivering support and customer satisfaction and provides exceptional customer service whilst adhering to Vodafone standards and policies.
• Typically reports to the Customer Care Manager or Senior Customer Care Team Leader.

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Job Responsibilities:-

* Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;

* May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;

* Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;

* Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;

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* Meets defined KPIs including NPS and sales targets;

* Uses time proactively and efficiently to deliver on service targets;

* Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;

* Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;

* Effectively interacts with internal stakeholders where necessary ;

* Acts as an advocate of Vodafone, protecting the reputation by following Vodafone Brand Tone of Voice;

* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

Vodafone Recruitment 2020 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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