Vodafone Recruitment 2020:-
Vodafone hiring candidates for the role of Senior Executive, for the Ahmedabad location. The complete details about Vodafone Recruitment 2020 as follows.
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Company Name :–Vodafone
Job Position:- Senior Executive
Salary :– As per the company standards
Full Time / Part Time: Full Time
Contract Type: Permanent
Job Posted Date :- 16th December 2020
Required Skills :-
- Digital Advocacy
- Customer Journey Knowledge
- Building Rapport
- Expert Advice
- Expert Communication
Job Description :-
- The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email, and self-serve), and assists with their requests, transaction demands, and complaints received into all channels to ensure immediate issue resolution.
- The Senior Customer Care Advisor has a good understanding of established concepts and procedures in delivering support and customer satisfaction and provides exceptional customer service whilst adhering to Vodafone�s standards and policies.
- Typically reports to the Customer Care Manager or Senior Customer Care Team Leader.
* Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
* May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
* Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;
* Works within defined processes and uses judgement based on analysis of factual information to select appropriate course of action to resolve problems;
* Meets defined KPIs including NPS and sales targets;
* Uses time proactively and efficiently to deliver on service targets;
* Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;
* Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;
* Effectively interacts with internal stakeholders where necessary ;
* Acts as an advocate of Vodafone, protecting the reputation by following Vodafone�s Brand Tone of Voice;
* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.
Vodafone Recruitment 2020 Application Process :-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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