Veritas Recruitment 2021:-
Veritas is hiring candidates for the role of Technical Support Engineer across Pune location in India. The complete details about Veritas Recruitment 2021 is as follows.
Company Name:- Veritas
Job Position:- Technical Support Engineer – NBU Appliances
Job Location:– Pune
Job Posting Date:- 1st July 2021
Employment Type:- Full time basis
Salary:– As per the company standards
- Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.
- Dealing with Enterprise level customer support issues primarily over the telephone on a daily basis.
- Working as part of a global support team in coordination with support centers in other geographic locations operating 24×7 support.
- Documentation of case progress and communications to a high standard using a call tracking system.
- Providing customer feedback on their issues as they are progressed.
- Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues
- Weekend work on a rotation basis, for which days in lieu/remuneration is offered, after a significant period of training and development (6 months).
- Recreating problems in house and providing evidence where bug fixes are required.
- Fluency in English, both verbal and written communication skills is mandatory/required.
- A strong telephone presence, with regular communications to keep customers updated about their support cases.
- Excellent customer service skills and a team focus.
- Understanding of Operating Systems, eg UNIX/Linux.
- Strong troubleshooting experience of Operating Systems, eg UNIX/Linux.
- Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.).
- Fundamental knowledge of networking technologies TCP/IP, routers, switches etc.
- Fundamental knowledge of Server applications (Backup and Recovery & Hardware) is desirable.
- In addition, experience and knowledge in one or more of the following is highly desirable:
- Previous experience in System Administration/Windows/UNIX/Linux administration
- Strong troubleshooting, follow through, interpersonal, verbal and written skills.
- Strong experience in technical support environment is preferred.
- Success factors include: Strong Communication, customer focus, influence and persuasion, commitment to task, policies/processes/procedures and team work.
- Operating Systems, eg UNIX/Linux is preferable.( Hardware )
- Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.) is desirable
Veritas Recruitment 2021 Application Process:-
Interested candidates can Apply In Below Link
Apply Link:- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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