Veritas Recruitment Drive 2021:-
Veritas is hiring candidates for the role of Technical Support Engineer across Pune location in India. The complete details about Veritas Recruitment Drive 2021 is as follows.
Company Name: Veritas
Job Position:- Technical Support Engineer
Job Location:– Pune
Experience:- 3+ years
Job Posting Date:- 20th July 2021
Employment Type:- Full time basis
Salary:– As per the company standards
Your primary role is to support Veritas customers over phone, email and interactive WEBEX session for issues related to Netbackup product. This role will involve working and communicating with administrators at the customer’s end who manage their network, OS, Applications and Databases.
- We expect active listening skills to understanding the customer’s environment, document the problem for others to understand easily, troubleshoot, and collect evidence (logs), conduct research to find a solution, recreate the problem in a lab environment, provide a solution or advance the case to the next level where bug fixes are required.
- Prioritize and multitask across several open cases, update case notes and keep customer informed of the progress at all times, interact with peers and seniors to share knowledge and ideas to eventually provide the customer with the quickest possible resolution.
- Excellent command over English language; both written and spoken. Ability to draft precise and grammatically correct emails and contribute to the knowledge base by writing articles and documents for the benefit of the support community.
- You are expected to be pro-active with a fast learning curve, working as a team in a 24*7 environment.
- Diploma holders / Graduates / Post Graduates in Engineering / Science.
- 3+ years’ experience providing 2nd /3rd level support in an enterprise class product company. OR
- 3+ years’ experience working in a LIVE production environment or datacenter with heterogeneous IT infrastructure.
- Proven expertise or certification in any one of the UNIX operating system or Windows OS.
- Exposure to TCP/IP networks and protocols, server hardware and storage devices (Tape drives, JBODS, NAS and SAN)
Veritas Recruitment Drive 2021 Application Process:-
Interested candidates can Apply In Below Link
Apply Link:- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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