Veritas Recruitment Drive 2021

Veritas Recruitment Drive 2021:-

Veritas is hiring candidates for the role of Technical Support Engineer across the Pune location in India. The complete details about Veritas Recruitment Drive 2021 are as follows.

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Company Name: Veritas

Job Position:- Technical Support Engineer

Job Location:– Pune

Experience:- 2+ years

Job Posting Date:- 25th August 2021

Job Type:- Full Time

Salary:– As per the company standards

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Job Description:-

  • Respond to customer inquiries (voice or email) for an assigned product(s) within a Technical Support Engineer environment.  Provide technical support to Veritas customers, partners, and field support staff with varying levels of support maintenance entitlements i.e. entry level, through to premier level entitlements, with focus on diagnosing, troubleshooting, and debugging Veritas software and hardware. 
  • Position provides an opportunity to continuously develop technical skills through learning and supporting a platform that brings together availability, protection, and insights for our customers.
  • Position requires a motivated, self-starter and self-learner with a customer-first attitude.

Job Responsibilities:-

  • Take ownership and resolve less complex assigned cases; technical questions and inquiries from Veritas customers
  • Resolve cases per productivity, performance and SLA standards and support goals
  • Answer technical questions/problems; creating appropriate workarounds or solutions to these problems
  • Research, document, and assess when it is necessary to engage with team members to enable timely case resolution
  • Contribute to Knowledge Management (KM), via case documentation and suggest new/modify existing KM articles
  • Author or update technical documents into Knowledge Management (KM) for inclusion into support knowledge base

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Job Requirements:-

Experience across one or more of the following core technologies:

  • Operating Systems, UNIX or Windows Servers. Relevant platforms include Linux, Solaris, AIX, HP-UX
  • Basic knowledge of OS administration, Patch & Package Management & OS specific debugging tools
  • Performance monitoring & troubleshooting tools
  • Networking Fundamentals: TCP/IP, DNS, DHCP, NFS

Working knowledge in one or more of the following technologies:

  • Cross platform server environments and Server Hardware
  • Basic knowledge on virtualization technologies: VMWare, Zones/LDOMS, KVM, HACMP
  • Some knowledge of replication and disaster recovery solutions
  • Industry standard certifications: Windows Server, Networking, Solaris 10/11, Linux (RedHat/SuSE), IBM AIX, HP
  • 2+yrs of Sys Admin or related enterprise Technical Support

Skills:-

  • Customer Service experience. Engagement with customers through live calls; queues; multitask with customers over phone and video
  • Working in an open and collaborative environment, proactive integration and connectivity with peers, demonstrate strong sense of teaming and continuous willingness to share, learn and collaborate
  • Effective verbal communication skills. Active and reflective listening, in-depth questioning skills to foster an immediate customer relationship/connection, ability to explain technical topics in simple terms
  • Effective written skills. Writing of Knowledge Management articles;case summary notes to ensure universal understanding for all relevant stakeholders
  • Time management. Prioritize and plan time effectively, with ability to pivot swiftly under pressure to meet deliverables
  • Situational adaptability. Apply flexibility and behavioral strategies to adapt to changing priorities in a dynamic working environment
  • Drive Results and Problem Solving. Maximize engagement with team members to ensure effective problem solving, resulting in timely case resolution
  • Trouble Shooting and Problem Solving. Think quickly and react to customer impacting situations.  Effective case resolution, say do mind-set with a commitment to carry through to resolution
  • Accountability/Ownership. Proactive continuous learning, continued development plan to enhance skills and bridge gaps

Veritas Recruitment Drive 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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