Thomson Reuters Recruitment 2023


Thomson Reuters is inviting applications from candidates to hire for the role of Product Support Associate. Here is everything that you need to know about this opportunity!

Job RoleProduct Support Associate
SalaryNot Disclosed
Job LocationHyderabad, Telangana
Last Date to ApplyApply as soon as possible

Eligibility Criteria


Bachelor’s degree in Computer Engineering/Computer Science, Information Technology

Required Skills:

  • Previous support experience with an emphasis on providing excellent service in a customer care role (1 – 2 years)
  • Demonstration of critical thinking skills
  • Excellent follow-through, attention to detail and ability to adhere to a set deadline
  • Knowledge and proficiency using Microsoft Excel, Adobe, SalesForce, and tax preparation software
  • Proficiency in Web-based software platforms, SQL and Microsoft suite
  • Strong initiative and ability to self-manage
  • Demonstrate customer service skills
  • Strong verbal and written communication skills
  • Demonstrate good time management skills
  • Ability to work with changing priorities and deadlines
  • Good teamwork skills
  • Apply knowledge quickly
  • Ability to work varying shifts

Desired Skills:

  • Support experience with an emphasis on providing excellent service in a customer care role analytical, problem-solving, and troubleshooting skills excellent communication skills to face clients (phone, email and chat).
  • Awareness of programming concepts and database usage, (SQL Language must).
  • Familiarity with Internet-based applications.

Job Responsibilities

  • Provide product support to customers via phone, email, and/or chat leveraging internal resources in a timely manner across a wide range of OneSource Products.
  • Work on cases/tickets according to established departmental practices.
  • Document all interactions following standard operating procedures.
  • Collaborate with other support teams involving integration between ONESOURCE products.
  • Improve the quality of the customer experience on a daily basis.
  • Assist other Support teams based on need and availability.
  • Participate in training projects and deliver on-demand coaching.

How to Apply?

All interested and eligible candidates can apply for this opportunity by following the link as soon as possible.

Leave a Comment