Thomson Reuters is inviting applications from candidates to hire for the role of Product Support Associate. Here is everything that you need to know about this opportunity!
| Job Role | Product Support Associate |
| Qualification | B.E/B.Tech |
| Experience | Freshers |
| Salary | Not Disclosed |
| Job Location | Hyderabad, Telangana |
| Last Date to Apply | Apply as soon as possible |
Eligibility Criteria
Qualification:
Bachelor’s degree in Computer Engineering/Computer Science, Information Technology
Required Skills:
- Previous support experience with an emphasis on providing excellent service in a customer care role (1 – 2 years)
- Demonstration of critical thinking skills
- Excellent follow-through, attention to detail and ability to adhere to a set deadline
- Knowledge and proficiency using Microsoft Excel, Adobe, SalesForce, and tax preparation software
- Proficiency in Web-based software platforms, SQL and Microsoft suite
- Strong initiative and ability to self-manage
- Demonstrate customer service skills
- Strong verbal and written communication skills
- Demonstrate good time management skills
- Ability to work with changing priorities and deadlines
- Good teamwork skills
- Apply knowledge quickly
- Ability to work varying shifts
Desired Skills:
- Support experience with an emphasis on providing excellent service in a customer care role analytical, problem-solving, and troubleshooting skills excellent communication skills to face clients (phone, email and chat).
- Awareness of programming concepts and database usage, (SQL Language must).
- Familiarity with Internet-based applications.
Job Responsibilities
- Provide product support to customers via phone, email, and/or chat leveraging internal resources in a timely manner across a wide range of OneSource Products.
- Work on cases/tickets according to established departmental practices.
- Document all interactions following standard operating procedures.
- Collaborate with other support teams involving integration between ONESOURCE products.
- Improve the quality of the customer experience on a daily basis.
- Assist other Support teams based on need and availability.
- Participate in training projects and deliver on-demand coaching.
How to Apply?
All interested and eligible candidates can apply for this opportunity by following the link as soon as possible.
