Sopra Steria Off Campus Drive 2023


Sopra Steria is inviting applications from candidates to hire for the role of Service Desk Junior Engineer-Infrastructure Management. Here is everything you need to know about the opportunity!

Job RoleService Desk Junior Engineer
Experience0-1 Year
SalaryNot Disclosed
Job LocationNoida
Last Date to ApplyApply as soon as possible

Eligibility Criteria

  • Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Network devices and their Components, etc.
  • Knowledge of Monitoring tools like Tivoli, Swivel, Nagios, etc.
  • Excellent communication skills (written & verbal)
  • Knowledge of ITIL framework and practices.
  • Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
  • Categorize and record reported queries and provide solutions.
  • Monitor issues from start till resolution.
  • Escalate, if needed, unresolved problems to a higher level of support
  • Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement.
  • Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams.

Job Responsibilities

  • Handling calls, Emails, Chats, incidents and Manage alerts. Event on the ticketing & monitoring tool, taking necessary details, and ensuring the call is dealt with.
  • Log details of all incidents. Alerts/events and problems utilizing standard reporting methods.
  • Provide first-line fixes, utilize relevant procedures, or escalate problems.
  • Use supplied checklists and ensure that the problems highlighted are followed up.
  • Maintain procedures compliant with ITIL, the company’s quality management system.
  • Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers etc. and their components.
  • Escalate tickets to L2 and L3 as appropriate and follow up for the resolution.
  • Experience in handling international (European Geographics) clients.
  • Tracking and documenting any changes made to KB article and creating of KB article.
  • Ability to work a flexible schedule outside of typical business hours.
  • Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
  • Ensure that the Incident management documentation process is being performed with a high level of quality.

How to Apply?

All interested and eligible candidates can apply for this opportunity by following the link as soon as possible:

Sopra Steria Off Campus Drive 2023

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