Oracle Recruitment Drive 2021:-
Oracle hiring candidates for the role of Business Analyst ,for Bengaluru location . The complete details about Oracle Recruitment Drive 2021 as follows.
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Job Position:-Business Analyst
Job Location :-Bangalore
Salary:– As per the company standards
Job Type:- Regular Employee Hire
Qualification & Requirements:-
• Graduate in any discipline
• Experience in sales support handling Chats & emails.
• Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud and non-cloud).
• Excellent written communication skills in English for email and chat support channels.
• Ability to multi-task and work with minimum supervision.
• Flexible to work in Variable Shift.
• Strong analytical, problem solving, troubleshooting skills & Interpersonal skills
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Ability to work collaboratively in a diverse team environment.
• Proactive approach (ability to identify top support areas, innovate and suggest process improvements)
• Open to work in 24*7 environment including holidays
• Good keyboarding skills, PC skills, esp. in Word/Excel
• Team player with very good interpersonal skills and forward-looking attitude
• Open to ideas/feedback
• Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms
• Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle
• Ability to deal with challenging support requests in a timely manner
• Ability and desire to provide excellent customer-service to internal customers
• Ability to work independently and in a dynamic environment
• Positive and “Can Do” Attitude
• Results orientated
• Provide email and incident support to resolve user problems with proactive troubleshooting and analytical skills.
• Assist sales team with complex quoting and sales process.
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools
• Identify and report Partner/user issues & feedback through appropriate channels.
• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication
• Support team lead/ manager when required
• CSAT/resolution rate initiatives
• Ability and willingness to quickly complete large volumes of work with high quality
• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal
• Escalate support requests to management and ensure they receive the appropriate attention
• Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met
• Undertake admin responsibilities as required
• Support new process/policy roll-outs
• Undertake other projects as required
Oracle Recruitment Drive 2021 Application Process :-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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