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Oracle Recruitment Drive 2021

Oracle Recruitment Drive 2021:-

Oracle hiring candidates for the role of Business Analyst ,for Bengaluru location . The complete details about Oracle Recruitment Drive 2021 as follows.

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Company Name:-Oracle

Job Position:-Business Analyst

Job Location :-Bangalore

Salary:– As per the company standards

Job Type:- Regular Employee Hire

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Qualification & Requirements:-

• Graduate in any discipline

• Experience in sales support handling Chats & emails.

• Should have strong knowledge in one of the following tools (OSC, WQ, CPQ, GSI, DAS, QRS) and Process (Cloud and non-cloud).

• Excellent written communication skills in English for email and chat support channels.

• Ability to multi-task and work with minimum supervision.

• Flexible to work in Variable Shift.

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• Strong analytical, problem solving, troubleshooting skills & Interpersonal skills

• Attention to detail with the ability to complete a large volume of work quickly and independently

• Ability to work collaboratively in a diverse team environment.

• Proactive approach (ability to identify top support areas, innovate and suggest process improvements)

• Open to work in 24*7 environment including holidays

• Good keyboarding skills, PC skills, esp. in Word/Excel

• Team player with very good interpersonal skills and forward-looking attitude

• Open to ideas/feedback

• Ability to interpret, clearly articulate and advise sales on potential objections to Oracle’s policies and commercial terms

• Ability to proactively analyze and recommend best course of action for complex contract scenario’s within a sales cycle

• Ability to deal with challenging support requests in a timely manner

• Ability and desire to provide excellent customer-service to internal customers

• Ability to work independently and in a dynamic environment

• Positive and “Can Do” Attitude

• Results orientated

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Responsibilities:

• Provide email and incident support to resolve user problems with proactive troubleshooting and analytical skills.

• Assist sales team with complex quoting and sales process.

• Follow predefined (as trained) support procedures and policies

• Master the use of our support channels, processes & tools

• Identify and report Partner/user issues & feedback through appropriate channels.

• Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

• Effectively and judiciously escalate issues with clear communication

• Support team lead/ manager when required

• CSAT/resolution rate initiatives

• Ability and willingness to quickly complete large volumes of work with high quality

• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal

• Escalate support requests to management and ensure they receive the appropriate attention

• Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met

• Undertake admin responsibilities as required

• Support new process/policy roll-outs

• Undertake other projects as required

Oracle Recruitment Drive 2021 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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