Mott MacDonald Recruitment 2021

Mott MacDonald Recruitment 2021:-

Mott MacDonald hiring candidates for the role of IT Analyst – Service Desk (12 months contract), for the Chennai location. The complete details about Mott MacDonald Recruitment 2021 as follows.

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Company Name:-Mott MacDonald

Job Position:-IT Analyst – Service Desk (12 months contract)

Job Location :-Chennai

Discipline :- Information technology

Salary:– As per the company standards

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Candidate Specification:-

Education, Experience, Knowledge, and Skills:–

Essential:

• Graduate or equivalent qualification in an IT-related discipline.
• Minimum of 2 years or more work experience in Service Desk environment.
• Experience of Microsoft Windows 7/10 fault resolution.
• Experience troubleshooting issues related to Microsoft Office16 /O365 suite.
• Experience in troubleshooting issues related to permissions, security, access, information management systems, Unified communications.
• Exceptional interpersonal skills, with a focus on listening, and questioning.
• Exceptional oral and written communication skills.
• Knowledge of basic desktop/ laptop computer hardware and peripherals.
• Working knowledge of active directory, MS Exchange and Skype.
• Proven experience resolving incidents quickly by using remote support tools.
• Knowledge of ITIL Service Management best practices.
• ITIL V3 foundation
• SDI certification

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Desirable:Personal Attributes:–

• Exceptional customer service skills.
• Excellent written and spoken English.
• Experience at working both independently and in a team-oriented environment.
• Can react to work priority adjustments and alterations promptly and efficiently.
• Ability to communicate well with other IT teams when escalating tasks or assisting them to understand the business impact of an incident or an urgent request.
• Strong interpersonal skills and confident communicating with senior-level staff.
• Must be able to learn, understand, and apply new technologies.

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Key Responsibilities:–

• Resolve / fulfil incoming Service Desk incidents and requests from internal staff
• Provide IT support for many technologies (mostly Microsoft) to a wide user base
• Handling incoming telephone calls, emails and self-service tickets in a customer-friendly and professional manner
• Record all actions, conversations and work undertaken in the IT Service Management Tool (Service Now)
• Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or resolution

Mott MacDonald Recruitment 2021 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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