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Mott MacDonald Recruitment 2021

Mott MacDonald Recruitment 2021:-

Mott MacDonald hiring candidates for the role of IT Analyst – Service Desk (12 months contract), for the Chennai location. The complete details about Mott MacDonald Recruitment 2021 as follows.

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Company Name:-Mott MacDonald

Job Position:-IT Analyst – Service Desk (12 months contract)

Job Location :-Chennai

Discipline :- Information technology

Salary:– As per the company standards

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Candidate Specification:-

Education, Experience, Knowledge, and Skills:

Essential:

  • Graduate or equivalent qualification in an IT-related discipline.
  • Minimum of 2 years or more work experience in Service Desk environment.
  • Experience of Microsoft Windows 7/10 fault resolution.
  • Experience troubleshooting issues related to Microsoft Office16 /O365 suite.
  • Experience in troubleshooting issues related to permissions, security, access, information management systems, Unified communications.
  • Exceptional interpersonal skills, with a focus on listening, and questioning.
  • Exceptional oral and written communication skills.
  • Knowledge of basic desktop/ laptop computer hardware and peripherals.
  • Working knowledge of active directory, MS Exchange and Skype.
  • Proven experience resolving incidents quickly by using remote support tools.
  • Knowledge of ITIL Service Management best practices.
  • ITIL V3 foundation
  • SDI certification

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Desirable:Personal Attributes:

  • Exceptional customer service skills.
  • Excellent written and spoken English.
  • Experience at working both independently and in a team-oriented environment.
  • Can react to work priority adjustments and alterations promptly and efficiently.
  • Ability to communicate well with other IT teams when escalating tasks or assisting them to understand the business impact of an incident or an urgent request.
  • Strong interpersonal skills and confident communicating with senior-level staff.
  • Must be able to learn, understand, and apply new technologies.

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Key Responsibilities:

  • Resolve / fulfil incoming Service Desk incidents and requests from internal staff
  • Provide IT support for many technologies (mostly Microsoft) to a wide user base
  • Handling incoming telephone calls, emails and self-service tickets in a customer-friendly and professional manner
  • Record all actions, conversations and work undertaken in the IT Service Management Tool (Service Now)
  • Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or resolution

Mott MacDonald Recruitment 2021 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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