Mott MacDonald Recruitment 2021:-
Mott MacDonald hiring candidates for the role of IT Analyst – Service Desk (12 months contract), for the Chennai location. The complete details about Mott MacDonald Recruitment 2021 as follows.
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Company Name:-Mott MacDonald
Job Position:-IT Analyst – Service Desk (12 months contract)
Job Location :-Chennai
Discipline :- Information technology
Salary:– As per the company standards
Education, Experience, Knowledge, and Skills:–
- Graduate or equivalent qualification in an IT-related discipline.
- Minimum of 2 years or more work experience in Service Desk environment.
- Experience of Microsoft Windows 7/10 fault resolution.
- Experience troubleshooting issues related to Microsoft Office16 /O365 suite.
- Experience in troubleshooting issues related to permissions, security, access, information management systems, Unified communications.
- Exceptional interpersonal skills, with a focus on listening, and questioning.
- Exceptional oral and written communication skills.
- Knowledge of basic desktop/ laptop computer hardware and peripherals.
- Working knowledge of active directory, MS Exchange and Skype.
- Proven experience resolving incidents quickly by using remote support tools.
- Knowledge of ITIL Service Management best practices.
- ITIL V3 foundation
- SDI certification
- Exceptional customer service skills.
- Excellent written and spoken English.
- Experience at working both independently and in a team-oriented environment.
- Can react to work priority adjustments and alterations promptly and efficiently.
- Ability to communicate well with other IT teams when escalating tasks or assisting them to understand the business impact of an incident or an urgent request.
- Strong interpersonal skills and confident communicating with senior-level staff.
- Must be able to learn, understand, and apply new technologies.
- Resolve / fulfil incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base
- Handling incoming telephone calls, emails and self-service tickets in a customer-friendly and professional manner
- Record all actions, conversations and work undertaken in the IT Service Management Tool (Service Now)
- Within Service Now, use the knowledge base for known errors and work around to aid diagnosis or resolution
Mott MacDonald Recruitment 2021 Application Process :-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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