Microsoft Recruitment 2021

Microsoft Recruitment 2021:-

Microsoft is hiring candidates for the role of Support Escalation Engineer for Hyderabad location in India The complete details about Microsoft Recruitment 2021 as follows.

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Company Name:- Microsoft

Job Position:- Support Escalation Engineer

Job Location:– Hyderabad

Experience:– Experienced

Job Posting Date:- 1st June 2021

Employment Type:-  Full time basis

Salary:– As per the company standards

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Job Description:

  • Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. SEEs contribute to the success of others through mentoring peers, delivering one-to-many education and advising Managers on the development of the Team.
  • The strong suit of an SEE is in employing problem isolation techniques, assets, and product knowledge to solve problems. They investigate and solve highly complex technical issues requiring expert product or service knowledge. They act as a subject matter expert regarding product / configuration and will often employ sophisticated troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. SEEs collaborate with experts from across the business, including our Development Teams.

Job Responsibilities:-

  • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

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Job Requirements:-

  • VM/Network/AKS/Identity
  • System administration on OS (Windows, Linux) and networking
  • Identity and authentication, SSO/Federation, AD/Azure AD
  • Azure Core Platform (Compute, Storage, Networking)
  • Hands-on development/implementation experience on opensource software and microservice frameworks, especially Kubernetes
  • Project lifecycle management
  • Enterprise application/system implementation and maintenance experience is a plus

Preferences:

  • BS in computer science or engineering preferred
  • Foundation and background in Microsoft products and technologies

Microsoft Recruitment 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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