McAfee Recruitment 2021

McAfee Recruitment 2021

McAfee is hiring candidates for the role of Partner Support Analyst for Bangalore Location in India The complete details about McAfee Recruitment 2021 as follows.

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Company Name:- McAfee

Job Position:- Partner Support Analyst

Job Location:– Bangalore

Experience: 3 years

Job Posting Date:- 11th May 2021

Employment Type:-  Full time basis

Salary:– As per the company standards

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Job Description for McAfee Recruitment 2021:

  • This position is for an individual who has a flair for customer service, and has prior work experience providing support via phone, email and chat. The role requires willingness to work night shifts, and catering to the Americas channel team – internal stakeholders and partner community.
  • McAfee’s two tier channel model includes Resellers and Distributors. The Partner Care team is the single point of contact WW for backend support operations for our partners.
  • The position is based out of our Bangalore office, and does not require the individual to travel extensively.
  • Though not compulsory, prior experience working in a channel support or sales operations role will be an added advantage.

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Job Responsibilities for McAfee Recruitment 2021:

  • The Partner Support Analyst will manage different areas of partner operations – Onboarding, Enablement, Program support, licensing help etc.
  • The individual will work with internal stakeholders – Sales teams, Channel Account Managers, Quoting and Order operations etc. on the one hand, and external stakeholders – resellers, distributors, prospective partners etc., on the other.
  • The role involves liaising with internal teams like sales, quoting and order operations to ensure accurate and timely bookings process. 
  • Co-ordinate with Sales teams – Sales reps and Engineers, to fulfill Demo and POC requirements for our customers.
  • Help maintain up-to-date and accurate data in our Salesforce and PRM systems. This involves working with internal teams and partners to source the required information.
  • Gain mastery over content on the Partner portal, and internal data repositories, as well as systems and tools needed for day-day work.
  • Work with our Professional services team if needed, to complete consulting requirements.
  • Extended support within the team – though the individual will be assigned to a specific project, he/she needs to be willing to support other business functions within the team as need may be.

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Job Requirements for McAfee Recruitment 2021:

  • At least three years total experience, with two years in a channel/sales operations role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, with minimal supervision.
  • Be a quick learner, and ramp up quickly on projects assigned.
  • Familiarity with using MS office tools, especially Excel.
  • Prior exposure to business software like Salesforce and Siebel.
  • Willingness to take on additional responsibilities within the team and being a team player.
  • Flexibility to work any time zone within the North America region (night shifts).
  • Ability to handle pressure and resolve escalations where need may be
  • Willingness to coach newer members in the team, and share knowledge.

McAfee Recruitment 2021 Application Process :-

Interested candidates can Apply In Below Link

Apply Link :- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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