Khoros Recruitment 2021

Khoros Recruitment 2021

Khoros is hiring candidates for the role of Associate Technical Support Engineer for Bangalore, India location. The complete details about Khoros Recruitment 2021 as follows.

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Company Name:- Khoros

Job Position:- Associate Technical Support Engineer

Job Location:– Bangalore, India

Experience Level:- Experienced

Employment Type:-  Full time basis

Salary:– As per the company standards

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Job Description for Khoros Recruitment 2021:-

The Associate Technical Support Engineer role is entry level technically and is responsible for ensuring that our customers are communicated with, our internal staff members are followed
up on, and dealing with the bulk of our straightforward technical questions. Here’s where you’d be able to make a difference:

  • Monitor requests through multiple channels including cases and phone, provide support and respond to queries from our customers in an accurate and timely manner
  • Escalate problems to the correct teams where appropriate
  • Resolving simple requests without needing to escalate
  • Identifying documentation requirements in our knowledge base
  • Maintaining our high standards for customer communication and response times
  • Engaging in training opportunities on our products and key technical areas

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Job Requirements for Khoros Recruitment 2021:-

  • Some experience in customer and/or technical support roles
  • Demonstrable interest in software and technology
  • Ability to understand and troubleshoot basic technical issues
  • Excellent written and spoken communication skills
  • Able to communicate effectively between teams and individuals of varying technical expertise
  • An overall desire to grow a career in a technical support role
  • Able to multi-task effectively while working on customer issues
  • Willingness to travel occasionally when the need arises (<10%)

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Education:

  • Bachelor’s Degree in Computer Science, Information Technology or related field.Technical or support certifications such as HDI, ITIL, MCSA: SQL or Oracle SQL Expert

Khoros Recruitment 2021 Application Process :-

Interested candidates can Apply In Below Link

Apply Link :- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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