iLNRU Recruitment 2021:-
iLNRU is hiring candidates for the role of Customer Success Specialist across the Bangalore location in India. Detailed description about iLNRU Recruitment 2021 is as follows.
Company Name: iLNRU
Job Position:- Customer Success Specialist
Job Location:– Bangalore
Job Valid up to:- 1st October 2021
Job Type:- Full Time
Salary:– Rs. 16,000 – 30,000/- PM
- Identifying, qualifying, and securing sales opportunities; coordinating business generation activities; developing customized targeted sales strategies
- Building business relationships with current and potential users
- Conduct effective online meetings and demos to prospects.
- Collaborating with sales and leadership to secure, retain, and grow accounts
- Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
- Maintaining a pipeline of all sales administration and maintain the database.
- Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
- Act as customer onboarding specialist and assist users before and after sales.
- Understanding user needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Provide appropriate consultation to user for various services and assist accordingly assistance in compliance with company policies and procedures post sales.
- Perform effective online demos to the user after onboarding.
- Manage all user inquiries, issues and resolve all complaints effectively on phone, chats, emails and social media.
- Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
- Must possess at least a high school diploma, associateâs or bachelorâs degree, especially in business
- Any graduate with relevant experience preferably in EdTech industry
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with customer support and CRM systems and practices (Freshdesk/freshchat)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Organizational and Time management skills
- Ability to multi-task, prioritize, and manage time effectively
- Fluency in English, Hindi/ regional language is mandatory.
- Relevant experienced in EdTech company
- Proven inside sales and support experience or experience as a Client Relationship Manager
- Experience in CRM and support system
- Experience in designing and running email campaigns.
iLNRU Recruitment 2021 Application Process:-
Interested candidates can Apply In Below Link
Apply Link:- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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