iLNRU Recruitment 2021 | Customer Success Specialist

iLNRU Recruitment 2021:-

iLNRU is hiring candidates for the role of Customer Success Specialist across the Bangalore location in India. Detailed description about iLNRU Recruitment 2021 is as follows.

PAN India Recruitment For 2 yrs + Experienced Professionals, ๐‘๐ž๐ ๐ข๐ฌ๐ญ๐ž๐ซ & ๐”๐ฉ๐ฅ๐จ๐š๐ ๐˜๐จ๐ฎ๐ซ ๐‚๐•( Only 2 years + experienced candidates

Company Name: iLNRU

Job Position:- Customer Success Specialist

Job Location:โ€“ Bangalore

Experience:- Experienced

Job Valid up to:- 1st October 2021

Job Type:- Full Time

Salary:โ€“ Rs. 16,000 – 30,000/- PM

Excellent Part-time Income opportunity โ€“ Earn from your comfort of home, Signup for free

Job Description:-

  • Identifying, qualifying, and securing sales opportunities; coordinating business generation activities; developing customized targeted sales strategies
  • Building business relationships with current and potential users
  • Conduct effective online meetings and demos to prospects.
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Maintaining a pipeline of all sales administration and maintain the database.
  • Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
  • Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
  • Act as customer onboarding specialist and assist users before and after sales.
  • Understanding user needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
  • Provide appropriate consultation to user for various services and assist accordingly assistance in compliance with company policies and procedures post sales.
  • Perform effective online demos to the user after onboarding.
  • Manage all user inquiries, issues and resolve all complaints effectively on phone, chats, emails and social media.
  • Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
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Top MNCs Hiring 2 yrs + Experienced candidates โ€“ ๐”๐ฉ๐ฅ๐จ๐š๐ ๐˜๐จ๐ฎ๐ซ ๐‚๐• ( Only 2 years + experienced candidates )

Job Requirements:

  • Must possess at least a high school diploma, associateรขย€ย™s or bachelorรขย€ย™s degree, especially in business
  • Any graduate with relevant experience preferably in EdTech industry
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with customer support and CRM systems and practices (Freshdesk/freshchat)
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Organizational and Time management skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Fluency in English, Hindi/ regional language is mandatory.

Preferred:

  • Relevant experienced in EdTech company
  • Proven inside sales and support experience or experience as a Client Relationship Manager
  • Experience in CRM and support system
  • Experience in designing and running email campaigns.

iLNRU Recruitment 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:-ย Click Here To Applyย (apply before the link expires)

Note:โ€“ Only shortlisted candidates will receive the call letter for further rounds

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