Hitachi ABB Power Grids Recruitment 2021
Hitachi ABB Power Grids is hiring candidates for the role of Process Analyst for Bangalore location. The complete details about Hitachi ABB Power Grids Recruitment 2021 as follows.
Company Name:- Hitachi ABB Power Grids
Job Position:- Process Analyst
Experience:- 2 years
Job Posting Date:- 26th April 2021
Job Location:– Bangalore, India
Employment Type:- Full time basis
Salary:– As per the company standards
Job Description for Hitachi ABB Power Grids Recruitment 2021:
The role will require genuine interest in Customer Value and Satisfaction, analytical and statistical skills, proactiveness, sense of urgency, and ability to engage with stakeholders and teams within IT to ensure action is taken to improve identified areas based on the customer feedback.
Job Responsibilities for Hitachi ABB Power Grids Recruitment 2021:
- Distill large amounts of quantitative and qualitative data into synthesized, actionable insights by using various statistical methods, such as correlations and regressions.
- Derive insights and conclusions based on the data.
- Design and implement customers’ (users’) surveys and other feedback mechanism/process to appropriately capture customer perceptions
- Serve as a subject matter expert on customers’ (users’) perceptions of service provided by IT
- Use the knowledge of the concepts of the Customer Value and Voice of the Customer based on the Lean Six Sigma and apply it within assigned responsibility.
- Leads the process of customer satisfaction measurement and derives insights from the measurement and analysis with the goal of informing, supporting, and influencing stakeholders and teams across IT to continuously improve the customer/user experience.
- Utilize customer feedback to influence operational changes to better serve IT customers (users).
- Continuously improves the data collection, measurement, and analysis process.
- Build strong relationships with business teams across the organization to bring the voice of the customer to the conversation
- Convey compelling insights to the varying levels within the organization using storytelling techniques and delivering presentations.
Job Requirements for Hitachi ABB Power Grids Recruitment 2021:
- A Bachelor’s degree.
- Minimum 2 years’ experience as a Data Analyst.
- Experience with designing / managing customer surveys.
- Experience with statistical tools, such as mTab
- Intermediate Microsoft Excel skills
- Experience with data visualization tools (Power BI)
- Experience with survey programming tools (MS Forms)
- ITIL V4 or Lean Six Sigma Yellow belt certifications a plus.
- Strong data analysis, communication, and presentation skills in English with emphasis on insights/ implications/ recommendations or storytelling techniques, knowledge of L6S preferable, ability to communicate across all levels of the organization, to convey IT information and processes in clear and concise fashion.
Hitachi ABB Power Grids Recruitment 2021 Application Process :-
Interested candidates can Apply In Below Link
Apply Link :- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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