Hexagon Mega hiring 2021 | Experience: 2-5 years

Hexagon Mega hiring 2021:-

Hexagon is hiring candidates for the role of Technical Support Engineer across the Pune location in India. Detailed description about Hexagon Mega hiring 2021 is as follows.

PAN India Recruitment For 2 yrs + Experienced Professionals, ๐‘๐ž๐ ๐ข๐ฌ๐ญ๐ž๐ซ & ๐”๐ฉ๐ฅ๐จ๐š๐ ๐˜๐จ๐ฎ๐ซ ๐‚๐•( Only 2 years + experienced candidates

Company Name: Hexagon

Job Position:- Technical Support Engineer

Job Location:โ€“ Pune

Experience:- 2-5 years

Job Type:- Full Time

Salary:โ€“ Best in Industry

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Job Description:

We are seeking a candidate with 2-5 years of experience having a background in Mechanical, Automotive or Electrical Engineering or similar with excellent communication skills, both written and verbal in order to communicate effectively with customers and internal colleagues, who is a quick learner and have proven analytical skills with a strong team ethic.

Job Responsibilities:-

  • ย Research, diagnose, troubleshoot and identify solutions to resolve customer issues with prompt and accurate feedback to customers
  • Provide client support and technical issue resolution via an on-line support portal, phone, web meeting and other electronic mediumย 
  • Gather information from customers to gain full understanding of support query
  • Manage customer expectations
  • Ensure the support process is adhered to at all times so that all customer queries are logged, recorded and updated correctly
  • Communicate to customers the steps necessary to maintain and update software products
  • Produce support documentation and technical notes to maintain a Knowledge Base
  • Confirm customer bugs, investigate work-arounds, provide clear instructions on replicating issues and escalate the issues to be fixed
  • Become responsible for a certain area of the software from a support point of view and become a โ€˜virtualโ€™ member of the development team
  • Understand new software features from formal and/or non-formal specifications in order to support customers
  • Suggest improvements and contribute to the overall support process across the business
  • Participate in cross-training
  • Assist in testing new releases if required
  • Any other duties and/or responsibilities as may be assigned
  • Travel in this role is not generally required

Top MNCs Hiring 2 yrs + Experienced candidates โ€“ ๐”๐ฉ๐ฅ๐จ๐š๐ ๐˜๐จ๐ฎ๐ซ ๐‚๐• ( Only 2 years + experienced candidates )

Job Requirements:

  • BE/ B.Tech
  • 2-5 years of experience

Hexagon Mega hiring 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:-ย Click Here To Applyย (apply before the link expires)

Note:โ€“ Only shortlisted candidates will receive the call letter for further rounds

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