HCL Off Campus Drive 2023

HCL Technologies Ltd is inviting applications from candidates to hire for the role of Graduate Trainee. Here is everything you need to know about the opportunity!

Eligibility Criteria

• UG: B.Sc in any specialization, BCA in any specialization, B.A in any specialization
• Engineering graduates with a degree in B.E/B.TECH/ M.E./M.TECH
• Batch: 2022,2023

Skills Required:

• Good Communication Skills.
• Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio is required
• Should have knowledge of Windows Operating systems
• Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
• Disciplined, systematic problem-solving skills required
• Knowledge of Active Directory, Exchange 2003/2007
• Readiness to demonstrate a proactive attitude

Job Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users
• Route problems to internal 2nd and 3rd-level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
• Administer and provide User account provisioning.
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
• Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
• Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
• Troubleshoot client software and basic network connectivity problems Identify, evaluate and prioritize customer problems and complaints
• May train users and operators on a limited basis and/or may write training procedures
• Participate in ongoing training and departmental development
• Routine maintenance updates with other IT staff and business units
• Provide all required documentation including standards, configurations and diagrams 14)Provide knowledge transfer of EUC operations
• Performing User, Privileged and Supplier Access Reviews (Governance)
• Enable users to work more efficiently and effectively with IT solutions
• Participate in on-the-job training designed to enhance skills and support capabilities

How to Apply?

All interested and eligible candidates can apply for this opportunity by following the link as soon as possible:

HCL Off Campus Drive 2023