Groupon Recruitment 2021:-
Groupon is hiring candidates for the role of WFM Real Time Analyst for Bangalore location in India The complete details about Groupon Recruitment 2021 as follows.
Company Name:- Groupon
Job Position:- WFM Real time analyst
Job Location:– Bangalore
Experience:- 1-3 years
Employment Type:- Full time basis
Salary:– As per the company standards
- Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations over email..
- Track the everyday attendance and provide recommendations for understaffing and overstaffing.
- Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day
- Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign
- Inform Operations management so decisions can be made regarding OT, off-phone/chat activities with up-to-the-minute daily statistics.
- Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime
- Review and analyze contact arrival patterns and provide recommendations to improve customer practice.
- Ensure data integrity within the WFM system.
- Capture, store and report on historical statistics.
- Provide historical reporting compilation as required by the campaign
- Produce and review reports; recommend productivity and efficiency improvements.
- Bachelor’s degree is a must ( Any stream)
- Statistics and mathematical proficiency.
- 1 to 3 years workforce management experience using WFM software. NICE WFM (IEX) scheduling system experience preferred.
- Must have experience using Excel with intermediate knowledge of formula definitions along with data analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level and forecast accuracy).
- Experience in Reporting or Management Information Systems (MIS) preferred.
- Desire to participate in an active, hands-on work environment.
- Excellent written and verbal communication skills, English.
- Strong organizational skills.
Groupon Recruitment 2021 Application Process:-
Interested candidates can Apply In Below Link
Apply Link:- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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