Groupon Recruitment 2021

Groupon Recruitment 2021:-

Groupon is hiring candidates for the role of WFM Real Time Analyst for Bangalore location in India The complete details about Groupon Recruitment 2021 as follows.

30 LPA Highest salary offered – 1650 on & off campus drives annually – 5 Lac + Jobs created in a year – Register & Apply to jobs( BE/BTech preferred )

Company Name:- Groupon

Job Position:- WFM Real time analyst

Job Location:– Bangalore

Experience:- 1-3 years

Employment Type:-  Full time basis

Salary:– As per the company standards

Excellent Part-time Income opportunity – Earn from your comfort of home , Signup for free

Job Responsibilities:-

  • Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations over email..
  • Track the everyday attendance and provide recommendations for understaffing and overstaffing.
  • Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day
  • Work closely with Operations Management to assist them in enforcing schedule adherence and call time threshold guidelines for the campaign
  • Inform Operations management so decisions can be made regarding OT,  off-phone/chat activities with up-to-the-minute daily statistics.
  • Prepare and send intraday as well as daily, weekly and monthly performance reports and Provide support in identifying, tracking and reporting system issues/downtime
  • Review and analyze contact arrival patterns and provide recommendations to improve customer practice.
  • Ensure data integrity within the WFM system.
  • Capture, store and report on historical statistics.
  • Provide historical reporting compilation as required by the campaign
  • Produce and review reports; recommend productivity and efficiency improvements.

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Job Requirements:-

  • Bachelor’s degree is a must ( Any stream)
  • Statistics and mathematical proficiency.
  • 1 to 3 years workforce management experience using WFM software. NICE WFM (IEX) scheduling system experience preferred.
  • Must have experience using Excel with intermediate knowledge of formula definitions along with data analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level and forecast accuracy).
  • Experience in Reporting or Management Information Systems (MIS) preferred.
  • Desire to participate in an active, hands-on work environment.
  • Excellent written and verbal communication skills, English.
  • Strong organizational skills.

Groupon Recruitment 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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