Grab Recruitment 2021

Grab Recruitment 2021:-

Grab is hiring candidates for the role of Associate Software Engineer for Bangalore, Karnataka Location.

The complete details about Grab Recruitment 2021 as follows.

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Company Name:-Grab

Job Position:- Associate Software Engineer

Job Location:- Bangalore, Karnataka

Experience Level:- 2-3 years

Job Posting Date:- 11th March 2021

Employment Type:-  Full Time basis

Salary:– As per the company standards

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Job Description:

  • Provide technical support to customer issues and other complex and escalated issues.
  • `Provide troubleshooting and technical support via messenger, Web based tools and email etc.
  • Act as a liaison between customers, Support teams and Engineering teams.
  • Collaborate with other teams and experts whenever required to solve complex technical issues.

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Job Responsibilities:

  • Support the launches of products and features, working with both business op and engineering
  • Responsible in resolving technical issues and providing support to stakeholders.
  • Responsible in helping to improve reliability, stability and scalability challenges with other engineering teams
  • Resolve technical issues that cannot be resolved through normal operations and maintenance procedures
  • Provide leadership on outage calls in order to drive issue resolution and limit impact to the user.
  • Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
  • Participate in “standby” on an as needed basis to ensure that expert level support is available on a 24×7 basis.
  • Support documentation to other departments on new operation, maintenance, and troubleshooting procedures.
  • Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes
  • Enable other teams with self service tools so that they can handle day today issues on their own.

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Requirements/ Qualifications:-

  • Minimum of 3 years of relevant experience with a Bachelor’s degree in Engineering/B.Tech.
  • Must have at least 2 years experience related to support or operations.
  • Working Knowledge on Unix/ MacOS/ Windows
  • Good knowledge of database like MySql.
  • Experience in writing basic Sql queries.
  • Must have been involved in supporting product / system / application launches and understand high level SDLC
  • Must be familiar with working via online tools like Zendesk, Jira, Web based email etc
  • Must be able to work independently and remotely.
  • Must be able to work well under pressure
  • Excellent troubleshooting skills and passion for problem solving and investigation.
  • The ability to diagnose complex problems and deliver analysis of root causes across a stack of complex applications.
  • Should be able to understand and isolate the crux of any issue.
  • Implement processes for better reporting and tracking issues till its resolution.
  • Track, generate and share reports of the support tickets received and resolved.
  • Maintain the standard SLA’s
  • Good written and verbal communication skills
  • Strong interpersonal skills with the ability to communicate and work effectively across the organization.

Grab Recruitment 2021 Application Process :-

Interested candidates can Apply In Below Link

Apply Link :- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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