Grab Recruitment 2021:-
Grab is hiring candidates for the role of Associate Software Engineer for Bangalore, Karnataka Location.
The complete details about Grab Recruitment 2021 as follows.
Job Position:- Associate Software Engineer
Job Location:- Bangalore, Karnataka
Experience Level:- 2-3 years
Job Posting Date:- 11th March 2021
Employment Type:- Full Time basis
Salary:– As per the company standards
- Provide technical support to customer issues and other complex and escalated issues.
- `Provide troubleshooting and technical support via messenger, Web based tools and email etc.
- Act as a liaison between customers, Support teams and Engineering teams.
- Collaborate with other teams and experts whenever required to solve complex technical issues.
- Support the launches of products and features, working with both business op and engineering
- Responsible in resolving technical issues and providing support to stakeholders.
- Responsible in helping to improve reliability, stability and scalability challenges with other engineering teams
- Resolve technical issues that cannot be resolved through normal operations and maintenance procedures
- Provide leadership on outage calls in order to drive issue resolution and limit impact to the user.
- Collaborate with Engineering, Product Development, and Customer Service teams as required in order to drive long-term product improvements.
- Participate in “standby” on an as needed basis to ensure that expert level support is available on a 24×7 basis.
- Support documentation to other departments on new operation, maintenance, and troubleshooting procedures.
- Provide guidance to Engineering and Customer Service teams with the validation and deployment of new products and services to ensure trouble free application changes
- Enable other teams with self service tools so that they can handle day today issues on their own.
- Minimum of 3 years of relevant experience with a Bachelor’s degree in Engineering/B.Tech.
- Must have at least 2 years experience related to support or operations.
- Working Knowledge on Unix/ MacOS/ Windows
- Good knowledge of database like MySql.
- Experience in writing basic Sql queries.
- Must have been involved in supporting product / system / application launches and understand high level SDLC
- Must be familiar with working via online tools like Zendesk, Jira, Web based email etc
- Must be able to work independently and remotely.
- Must be able to work well under pressure
- Excellent troubleshooting skills and passion for problem solving and investigation.
- The ability to diagnose complex problems and deliver analysis of root causes across a stack of complex applications.
- Should be able to understand and isolate the crux of any issue.
- Implement processes for better reporting and tracking issues till its resolution.
- Track, generate and share reports of the support tickets received and resolved.
- Maintain the standard SLA’s
- Good written and verbal communication skills
- Strong interpersonal skills with the ability to communicate and work effectively across the organization.
Grab Recruitment 2021 Application Process :-
Interested candidates can Apply In Below Link
Apply Link :- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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