Dell Recruitment 2021:-
Dell is hiring candidates for the role of Customer Services Specialist for Hyderabad Location.
The complete details about Dell Recruitment 2021 as follows.
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Company Name:-Dell Technologies
Job Position:-Customer Services Specialist
Job Location :- Hyderabad
Experience Level:- 2-5 years
Job Posting Date:- 3rd March 2021
Employment Type: Full time basis
Salary:– As per the company standards
Qualifications:
- Bachelor’s Degree
- 2 to 5 years of professional experience in a customer-facing role
- Strong communication skills in face-to-face interactions as well as on the phone
- Refined problem-solving skills
- Outstanding customer care to solve customer issues in an efficient way, building a seamless customer experience
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Job Description:
As a Customer Service Specialist, you will be the customer’s advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations. You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.
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Job Responsibilities:-
- Receives customer requests via email, chat or phone related to returns, order status, exchanges and other generic queries.
- Solves moderately complex customer care issues on any contact driver.
- Provides tier 1 or tier 2 level support in the inbound or outbound process within Care business
- Remains updated with all current policies and procedures and provides resolution within the Care support boundaries
- Records all customer interactions within the database with standard guidelines/SOP’s
- Focused on delivering a positive customer experience during each interaction as per Dell standards
Dell Recruitment 2021 Application Process :-
Interested candidates can Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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