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Cloudera Recruitment 2020

Cloudera Recruitment 2020:-

Cloudera hiring candidates for the role of Customer Interaction Specialist ,for Bangalore location . The complete details about Cloudera Recruitment 2020 as follows.

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Company Name :–Cloudera

Job Position:-  Customer Interaction Specialist

Job Location:- Bangalore

Salary :– As per the company standards

Employment Type :- Full time

Job Posted Date :- 21st December 2020

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In this position, you should have,

  • A strong desire and aptitude to become well-rounded support professional. Cloudera Support considers the service we deliver our core product.
  • A tenacity to bring calm and order to the often stressful situations of customer cases
  • A mental capability to multi-task across many customer situations simultaneously.
  • 2+ years of Customer Service experience managing enterprise users. Enterprise support experience in a technical environment is strongly preferred.
  • Excellent communication skills in English (written and verbal)

You might also have

  • Systems monitoring and management for computing and infrastructure.
  • Familiarity with virtual machine technologies & cloud computing. 
  • A positive attitude toward feedback and continual improvement.

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In this position, you will

  • Provide support to our customers. This may include assistance provided over a phone call, managing administrative cases as well as responding to mission-critical systems and production customers.
  • Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
  • Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue, and assigning cases to COE’s.

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  • Be involved with and work on other support related activities – Triage, diagnose, and escalate customer inquiries when applicable during the call or through other communication channels.
  • Collaborate and share solutions with both customers and Clouderans.
  • Investigate process-related issues both for particular customers and for common trends that may arise.
  • Participate as a designated or dedicated customer engineer. Aspects of this engagement translate to building long term successful relationships with customers, front-line engineers, and FL Management.

Cloudera Recruitment 2020 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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