Cloudera Recruitment 2020:-
Cloudera hiring candidates for the role of Customer Interaction Specialist ,for Bangalore location . The complete details about Cloudera Recruitment 2020 as follows.
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Company Name :–Cloudera
Job Position:- Customer Interaction Specialist
Job Location:- Bangalore
Salary :– As per the company standards
Employment Type :- Full time
Job Posted Date :- 21st December 2020
In this position, you should have,
- A strong desire and aptitude to become well-rounded support professional. Cloudera Support considers the service we deliver our core product.
- A tenacity to bring calm and order to the often stressful situations of customer cases
- A mental capability to multi-task across many customer situations simultaneously.
- 2+ years of Customer Service experience managing enterprise users. Enterprise support experience in a technical environment is strongly preferred.
- Excellent communication skills in English (written and verbal)
You might also have
- Systems monitoring and management for computing and infrastructure.
- Familiarity with virtual machine technologies & cloud computing.
- A positive attitude toward feedback and continual improvement.
In this position, you will
- Provide support to our customers. This may include assistance provided over a phone call, managing administrative cases as well as responding to mission-critical systems and production customers.
- Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
- Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue, and assigning cases to COE’s.
- Be involved with and work on other support related activities – Triage, diagnose, and escalate customer inquiries when applicable during the call or through other communication channels.
- Collaborate and share solutions with both customers and Clouderans.
- Investigate process-related issues both for particular customers and for common trends that may arise.
- Participate as a designated or dedicated customer engineer. Aspects of this engagement translate to building long term successful relationships with customers, front-line engineers, and FL Management.
Cloudera Recruitment 2020 Application Process :-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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