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Cloudera Recruitment 2020

Cloudera Recruitment 2020:-

Cloudera hiring candidates for the role of Customer Interaction Specialist ,for Bangalore location . The complete details about Cloudera Recruitment 2020 as follows.

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Company Name :–Cloudera

Job Position:- Customer Interaction Specialist

Job Location:- Bangalore

Salary :– As per the company standards

Employment Type :- Full time

Job Posted Date :- 21st December 2020

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In this position, you should have,

A strong desire and aptitude to become well-rounded support professional. Cloudera Support considers the service we deliver our core product.
A tenacity to bring calm and order to the often stressful situations of customer cases
A mental capability to multi-task across many customer situations simultaneously.
2+ years of Customer Service experience managing enterprise users. Enterprise support experience in a technical environment is strongly preferred.
Excellent communication skills in English (written and verbal)

You might also have

Systems monitoring and management for computing and infrastructure.
Familiarity with virtual machine technologies & cloud computing.
A positive attitude toward feedback and continual improvement.

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In this position, you will

Provide support to our customers. This may include assistance provided over a phone call, managing administrative cases as well as responding to mission-critical systems and production customers.
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products.
Participate in the queue management and coordination process by owning customer escalations, managing the unassigned queue, and assigning cases to COE’s.

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Be involved with and work on other support related activities – Triage, diagnose, and escalate customer inquiries when applicable during the call or through other communication channels.
Collaborate and share solutions with both customers and Clouderans.
Investigate process-related issues both for particular customers and for common trends that may arise.
Participate as a designated or dedicated customer engineer. Aspects of this engagement translate to building long term successful relationships with customers, front-line engineers, and FL Management.

Cloudera Recruitment 2020 Application Process :-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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