Capgemini is inviting applications from candidates to hire for the role of Service Desk Analyst. Here is everything that you need to know about this opportunity!
| Position | Service Desk Analyst |
| Qualifications | B.E. / B.Tech/ M.E / M.Tech/ BCA/ M.Sc |
| Job Location | Mumbai |
| Experience | 1-3 Years |
| Salary CTC | Not Disclosed |
| Last date to apply | Apply as soon as possible |
Eligibility Criteria
Required Skills
- Experience in technical /Global Service Desk/IT Service Desk role.
- Excellent verbal and written communication skills.
- Excellent phone skills and the ability to be courteous and engaging on a consistent basis.
- Excellent customer service skills that build high levels of customer satisfaction.
Primary Skills
- Experience in ticketing tools like BMC Remedy, ServiceNow etc
- Good knowledge and experience in Windows OS.
- Good troubleshooting skills in O365, outlook, email-related services, BYOD, MDM etc.
- Global Service Desk/IT Service Desk/ IT Helpdesk experience
Secondary Skills
- Good Knowledge of Skype, and Teams.
- Experience in Networking – LAN, Wi-Fi, VPN, internet, intranet, SSO etc.
- Good Experience in Encryption software like Bit locker, Sophos, PGP etc.
- Proactive problem-solving, analytical mindset & customer-centric approach.
Selection Process
The selection process of Capgemini may include multiple rounds of interviews. Whosoever clears the first round will move to the next round of interviews.
How to Apply?
All interested and eligible candidates can apply to this drive by following the link as soon as possible.
