BT Recruitment Drive 2020:-
BT hiring candidates for the role of Platform Delivery Analyst, for the Kolkata location. The complete details about BT Recruitment Drive 2020 as follows.
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Company Name :– BT Group
Job Position:- Platform Delivery Analyst
Job Location:- Kolkata
Salary :– Competitive
Schedule: Full-time
Working pattern: Standard
Last Date To Apply :- Dec 16, 2020, 11:59:00 PM
Skills required for the job:-
- Strong customer focus and drive to provide proactive, pre-emptive and best in class service
- High attention to detail and quality focus in delivery
- Works collaboratively and displays a flexible and agile approach
- Acts with integrity and takes responsibility for own actions and responses
- Able to manage a range of stakeholders internal and external
- Develop and promote continuous improvement in all activities
Experience you would be expected to have:-
- Knowledge and experience of Service Management Platform Technology (e.g. Remedy or equivalent)
- Experience in operational service delivery or support
- Experience in configuration, controls, and system administration
- ITIL foundation
- Business and operations change
- Stakeholder management
- Continuous improvement
- Problem-solving
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Why this job matters
- Supporting and implementing platform configuration requirements (commercial/secure) for system access and support for customers and user accounts (internal/external) in high volume 24×7 customer operations
- Sometimes business users cannot fully describe or understand what they specifically need, so the role holder regularly collaborate with users, to check requirements, identify best solution and translate into system steps/actions – in a timely and helpful manner
- The use of new platform services are growing and the configuration controls and support provided help optimise the use of strategic tooling in our business and for people to do their jobs on next generation tooling
What I’ll be doing – your accountabilities
- Dealing with range of system access & profile requests for internal/external accounts – ensuring quality, accuracy and timely completion
- Working in a wider team and collaborating on platform changes, amendments and deletions to system configuration settings including KCIs, SLAs, customer contacts and support groups which impact operations teams and direct customer experience of BT service
- Provide a detail focus and enthusiasm to right first time approach ensuring consistency and accuracy – minimising service, user, and customer or operations impacts
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- Identify and contribute in wider platform team to improvements in configuration services through helping with e.g. automation, scripting, templates, profile development and controls
- Collaborates and works well with range of business stakeholders to understand requirements, deal with enquiries and explain sometimes technical information in simple words to business users
- Able to support varied business challenges of volume work and emergency/ad hoc requests. These can be time limited or needed for urgent implementation requirements
- Some of work maybe restricted/sensitive or for UK eyes only and therefore ability to deal with restricted information and confidentiality is required as part of role in team
- Display high levels of accuracy and, precision to working on live systems and resolving configuration problems.
BT Recruitment Drive 2020 Application Process :-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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