Bentley Systems Recruitment 2021

Bentley Systems Recruitment 2021:-

Bentley Systems is hiring candidates for the role of Technical Support Engineer-I across Pune location in India. The complete details about Bentley Systems Recruitment 2021 is as follows.

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Company Name: Bentley Systems

Job Position:- Technical Support Engineer – I

Job Location:– Pune

Experience:- 3-5 years

Job Posting Date:– 6th August 2021

Job Type:- Full Time

Salary:– As per the company standards

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Job Description:-

  • Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as a Technical Support Engineer. 
  • This is a position within our ProjectWise Product Support Team located in Pune.
  • As part of the team; the technical support engineer is responsible for providing technical assistance on the Product to our users via phone (inbound/outbound), e-mail, and web-portal. 
  • This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. 
  • The position is responsible for problem analysis, documentation, resolution and escalation involving Bentley’s supported products.

Job Responsibilities:-

  • Provide users with troubleshooting and technical assistance for ProjectWise Product functionality/features via e-mail, Service Requests, phone (inbound/outbound) and web-portal (Bentley Communities.)
  • Advise and educate users on accurate usage of the Product and address specific use cases reported on the Service Requests.
  • Work in a fast paced environment while collaborating with internal and external stakeholders.
  • Act as a liaison between users and Product Management/Development.
  • Research and identify solutions to ProjectWise Product functionality/features.
  • Ask users targeted questions to quickly understand the root of the problem
  • Maintain accurate notes and details on user support requests.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Communicate with team members regarding current/ongoing issues via daily scrum calls.
  • Document software problem defects for review and take corrective actions.
  • Document technical knowledge in the form of Knowledgebase Articles or Communities Posts.
  • Meet with internal Bentley teams to provide the users’ perspective on our products and services.

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Job Requirements:-

  • A Bachelor’s Degree with 3 -5 years of experience in technical support and exposure to global user interaction.
  • Must have Beginning to intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.
  • Beginning to intermediate knowledge of IIS (Internet Information Services),
  • Must have Intermediate knowledge of Networking (DNS, TCP\IP, FQDN, cluster environments)
  • Must have Intermediate knowledge of Windows Operating System (Server and client) with respect to administration and debugging.
  • Possess excellent written and verbal communication skills.
  • A “user first” approach and strong critical thinking; with a desire to solve problems with excellent troubleshooting skills.
  • Internal and External Communication to be handled with patience, friendliness, and clarity
  • Emotional intelligence when talking with users and the ability to document in a methodical manner
  • Exposure to answering queries via Service Requests and Communities forum posts.
  • Ability to work well with Global colleagues to help address user issues.
  • Ability to manage time effectively by delegating, prioritizing and scheduling tasks to ensure they are completed in the expected timelines.
  • Experience working in different shifts; including but not limited to Evening / Night Shifts to support our Global Userbase.
  • A motivated self-starter with the ability to work independently and in a team.

Bentley Systems Recruitment 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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