Apetan is inviting applications from candidates to hire for the role of Customer Support Analyst. Here is everything you need to know about the opportunity!
| Job Role | Customer Support Analyst |
| Qualification | B.E/B.Tech/MCA |
| Batch | 2022 & 2023 |
| Salary | Not Disclosed |
| Experience | Freshers |
| Job Location | Bangalore |
| Interview Location | Bangalore |
| Last Date to Apply | Apply as soon as possible |
Eligibility Criteria
- Degree: B.E/B.Tech/MCA
- Year of Passing: 2022 & 2023 (Without no history of arrears/backlogs in academics)
- Percentage: Above 65% in academics
Skills Required:
- Good communication
- Excellent communication and interpersonal skills.
- Proficient with Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Cloud technology basics is an added advantage.
- Excellent analytical and investigative skills in terms of approaching a problem.
- Should be able to explain technical procedures clearly to the customers.
- Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
- Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with Visual Studio, and a good understanding of the Windows operating system and IIS (Internet Information Server).
- Good logical skills and basic programming knowledge are added advantages.
- Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying issues and expressing oneself clearly.
- Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes.
- Meets established targets for customer satisfaction and other support KPIs, and promotes Knowledge Centered Support (KCS) methodology.
- Document customer problem information, recommendations, and resolution in a clear and concise manner using an incident tracking system.
- Proficient with Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Cloud technology basics is an added advantage.
- Should possess high adaptability and should be able to work under pressure and remain flexible to changing schedules and demands.
Job Responsibilities
- Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
- The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
- Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
- Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
- Should be able to work independently, showing empathy and a sense of urgency to escalate customer issues and collaborate to provide timely resolution.
- Should adhere to department performance goals and production standards.
How to Apply?
All interested and eligible candidates can apply for this opportunity by following the link as soon as possible:
