Aptean Off Campus Drive 2023


Apetan is inviting applications from candidates to hire for the role of Customer Support Analyst. Here is everything you need to know about the opportunity!

Job RoleCustomer Support Analyst
Batch2022 & 2023
SalaryNot Disclosed
Job LocationBangalore
Interview LocationBangalore
Last Date to ApplyApply as soon as possible

Eligibility Criteria

  • Degree: B.E/B.Tech/MCA
  • Year of Passing: 2022 & 2023 (Without no history of arrears/backlogs in academics)
  • Percentage: Above 65% in academics

Skills Required:

  • Good communication
  • Excellent communication and interpersonal skills.
  • Proficient with Microsoft Office Suite (Excel, Outlook, Word).
  • Familiarity with Cloud technology basics is an added advantage.
  • Excellent analytical and investigative skills in terms of approaching a problem.
  • Should be able to explain technical procedures clearly to the customers.
  • Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
  • Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with Visual Studio, and a good understanding of the Windows operating system and IIS (Internet Information Server).
  • Good logical skills and basic programming knowledge are added advantages.
  • Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying issues and expressing oneself clearly.
  • Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes.
  • Meets established targets for customer satisfaction and other support KPIs, and promotes Knowledge Centered Support (KCS) methodology.
  • Document customer problem information, recommendations, and resolution in a clear and concise manner using an incident tracking system.
  • Proficient with Microsoft Office Suite (Excel, Outlook, Word).
  • Familiarity with Cloud technology basics is an added advantage.
  • Should possess high adaptability and should be able to work under pressure and remain flexible to changing schedules and demands.

Job Responsibilities

  • Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
  • The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
  • Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
  • Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution.
  • Should be able to work independently, showing empathy and a sense of urgency to escalate customer issues and collaborate to provide timely resolution.
  • Should adhere to department performance goals and production standards.

How to Apply?

All interested and eligible candidates can apply for this opportunity by following the link as soon as possible:

Aptean Off Campus Drive 2023

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