ADP Recruitment 2021

ADP Recruitment 2021:-

ADP is hiring candidates for the role of Technical Support Specialist for Chennai, India location. The complete details about ADP Recruitment 2021 as follows.

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Company Name:- ADP

Job Position:- Technical Support Specialist

Job Location:– Chennai, India

Experience Level:- 2 years

Job Posting Date:- 2nd April 2021

Employment Type:-  Full time basis

Salary:– As per the company standards

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Job Description:-

  • Lifion by ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues. As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers. You have a passion for solving challenging problems and learning new technology. This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team.
  • At Lifion by ADP, we strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

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Job Responsibilities:-

  • Develop and maintain in-depth knowledge of ADP Next Gen software
  • Responsible for providing tier 1& 2 technical support to Lifion customers
  • Triage tier 3 queries and utilize product knowledge to accurately route or escalate tickets to appropriate internal teams
  • Manage issues reported by customers from initial contact to resolution submitted through an incident management system
  • Follow up with internal teams with appropriate updates and ensure tickets are updated and closed in a timely manner
  • Prioritize and resolve service requests and incidents within predetermined SLAs
  • Maintain internal knowledgebase and external documentation
  • Contribute to departmental initiatives and identify opportunities for process improvement.

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Job Requirements:-

  • Bachelor’s degree with at least 2 years’ experience working in customer/technical support
  • Strong written and verbal communication skills
  • Critical thinker with strong organizational and time management skills
  • Ability to be empathetic, compassionate, responsive and resourceful
  • A strong curiosity and the ability to learn quickly
  • Ability to effectively communicate and collaborate cross-functionally with Customer Success, Product and Engineering Teams
  • Creative problem-solving and analytical skills
  • Ability to work in a challenging and fast-paced environment
  • Ability to mult-task, prioritize work and adapt to changing environments
  • Proficient with Incident/Problem Ticket Management System
  • Knowledge of JIRA and Confluence, a plus
  • Experience in domains HR, Payroll Processing, Benefits and/or Time, a plus.

ADP Recruitment 2021 Application Process :-

Interested candidates can Apply In Below Link

Apply Link :- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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