ADP Recruitment 2021:-
ADP is hiring candidates for the role of Technical Support Specialist for Chennai, India location. The complete details about ADP Recruitment 2021 as follows.
Company Name:- ADP
Job Position:- Technical Support Specialist
Job Location:– Chennai, India
Experience Level:- 2 years
Job Posting Date:- 2nd April 2021
Employment Type:- Full time basis
Salary:– As per the company standards
- Lifion by ADP is looking for an enthusiastic and highly motivated Technical Support Specialist to identify, diagnose and resolve customer issues. As a Technical Support Specialist, you will work with Customer Success, Product and Engineers to advocate for our customers. You have a passion for solving challenging problems and learning new technology. This is an exciting opportunity to work in a challenging, fast-paced environment with a high-performance team.
- At Lifion by ADP, we strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
- Develop and maintain in-depth knowledge of ADP Next Gen software
- Responsible for providing tier 1& 2 technical support to Lifion customers
- Triage tier 3 queries and utilize product knowledge to accurately route or escalate tickets to appropriate internal teams
- Manage issues reported by customers from initial contact to resolution submitted through an incident management system
- Follow up with internal teams with appropriate updates and ensure tickets are updated and closed in a timely manner
- Prioritize and resolve service requests and incidents within predetermined SLAs
- Maintain internal knowledgebase and external documentation
- Contribute to departmental initiatives and identify opportunities for process improvement.
- Bachelor’s degree with at least 2 years’ experience working in customer/technical support
- Strong written and verbal communication skills
- Critical thinker with strong organizational and time management skills
- Ability to be empathetic, compassionate, responsive and resourceful
- A strong curiosity and the ability to learn quickly
- Ability to effectively communicate and collaborate cross-functionally with Customer Success, Product and Engineering Teams
- Creative problem-solving and analytical skills
- Ability to work in a challenging and fast-paced environment
- Ability to mult-task, prioritize work and adapt to changing environments
- Proficient with Incident/Problem Ticket Management System
- Knowledge of JIRA and Confluence, a plus
- Experience in domains HR, Payroll Processing, Benefits and/or Time, a plus.
ADP Recruitment 2021 Application Process :-
Interested candidates can Apply In Below Link
Apply Link :- Click Here To Apply (apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
|||2 Important steps every job seeker must follow||Link|
|1||Register (Only BE/ BTech )||Click Here|
|3||Upload Your Resume Here||Click Here|
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