Adobe Recruitment Drive 2021

Adobe Recruitment Drive 2021:-

Adobe is hiring candidates for the role of Technical Support Engineer across Noida location in India. The complete details about Adobe Recruitment Drive 2021 is as follows.

30 LPA Highest salary offered – 1650 on & off campus drives annually – 5 Lac + Jobs created in a year – Register & Apply to jobs( BE/BTech preferred )

Company Name: Adobe

Job Position:- Technical Support Engineer

Job Location:– Noida

Experience:- 2+ years

Job Posting Date:- 20th July 2021

Employment Type:- Full time basis

Salary:– As per the company standards

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Job Description:-

  • Be part of a 24×7 Enterprise grade Service Desk team
  • Triage issues coming from various channels such as phone, chat or web portal
  • Prioritize customer urgency and issues priority
  • Search and reuse information gain from our internal information repositories
  • Log all incidents and requests into our case management system
  • Accurately document all customer interactions in a case management system
  • Connect issues and cases to the most appropriate and effective resource
  • Creates positive experiences through effective and clear communications,
  • appropriate sense of urgency and a respect for our customer’s time and effort

Job Responsibilities:-

  • Ability to assess customer sentiment at all stages during the communication
  • Ability to drive issues through the organization with urgency
  • Ability to communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
  • Ability to understand the business impact of issues
  • Ability to stay calm under stressful conditions while driving issues forward
  • Ability to quickly learn and apply new knowledge and concepts

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Job Requirements:-

  • Must be a technical graduate
  • 2+ years previous Technical Support Center experience required with an emphasis on business to business interactions. Knowledge of Adobe products will be preferable
  • Experience in supporting software applications and troubleshooting in a Windows and /or Mac Operating systems
  • Familiarity with msi and msp installers as well as deployment technologies such as SMS, GPO, Apple Remote Desktop
  • Basic knowledge of Active Directory, Cloud technology, SSO is an advantage
  • Experience working in a team environment and managing a diverse workload
  • Outstanding written & verbal communication skills in English with a neutral accent
  • General cultural awareness, particularly for agents who are supporting customers in region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

Adobe Recruitment Drive 2021 Application Process:-

Interested candidates can Apply In Below Link

Apply Link:- Click Here To Apply (apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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